Zenvora – Refund & Return Policy

Refund & Return Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 14 days of receiving your order if:

• The item is damaged, defective, or incorrect.
• The item remains unused and in its original packaging.

Non-Returnable Items

The following items are not eligible for returns:

• Personal care products that have been opened or used.
• Customized or personalized items.
• Clearance or final sale products.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing time may take 5–10 business days depending on your payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Contact Us

Email: zeemart@gmail.com